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General Information
(
10
)
Warranty Details
Invoice related SOP
About Purifier machines
Customer not responding SOP
Delivery TAT (City Level)
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Pre Installation
(
2
)
Professional NR/NS
Professional unable to start the Job
On installation Job
(
5
)
Customer Property Damage
Machine Spare Part Missing/Broken
Extra Installation Charges
Unprofessional Behavior (Non L3 cases)
Incomplete Service
Post installation Job
(
5
)
Machine Issues/Revisit SOP
SOP: Return / Replacement
Servicing Required by Customer
Agitated Cx SOP
Customer led Return /Replacement
Trust and Safety
(
1
)
Critical Escalation
Payment related concerns
(
4
)
1.) Payment Related Issue : EMI
2.)Payment Related Issue : Customer already paid but Delivery guy is asking for payment
Payment failure
Pricing drop/ difference across platforms platforms
Cancellation of Order By CX
(
1
)
2.) Native - Cancellation Flow
Business POC List
(
1
)
Business POCs List
IOT Issues
(
2
)
IOT Issues Elite and Premium Smart Machines
IOT Issue - New 2024 SOP
Cancellation / Reschedule Tags
(
2
)
Cancellation Tags
Reschedule Tags
SHARP
(
1
)
Sharp Updated SOP
Tagging
(
1
)
Tagging
Cross POD Callback_CX
(
2
)
Callback Sheet_CX
Regional Callback
Machine issue
(
8
)
Machine Damage
SOP: Water Leakage
SOP: Issue related to Water quality/ TDS issue
SOP: LED / UV Light Issues
SOP: RO not switching ON
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Delivery Related Issue
(
2
)
Purifier delivery related Issues
Wrong Product Delivered
No Response/ No Show
(
5
)
No Response - 2-3 hrs before BT
No Response - Within 1 hour or after BT
No Show - Booking already rescheduled
No Show - Pro is unresponsive
No show - Pro is late
L2 SOP
(
1
)
L2 SOP