Unprofessional Behavior (Non L3 cases)
| Issue | Unprofessional Partner Behaviour |
| Probing | Understand from Customer : 1. Ask the specific reason why Customer has raised the query 2. Note down the exact details of the incident and add properly in the ticket. |
Resolution | I completely agree with you that all professionals should be well-behaved and soft-spoken and Being a senior case executive I have already taken a profile review action on the professional's profile please be assured we will make sure that proper training will be provided. |
| Tagging | |
| Reason of Complaint (Main Tag) | Partner led |
| Reason of Complaint (Sub - Tag) | Behaviour Issue |
Resolution offered | Feedback Taken |
| Comments | Mention issue / Resolution |