Incomplete Service

Incomplete Service - Partner has not fixed the issue

Revisit & SME revisit-

Incomplete Service:

1. If the partner has started the job and it’s been more than 24 hours, We will align the customer for cancelation and pitch for a new revisit

             a. We will cancel under pro at fault If the delay is from the partner’s end.

             b. For cases where spares are not available, we will cancel under Job OOS.

Note: Partner has to be called in all the scenarios.

2. In case the partner is not responding, we will  proceed with the cancelation as per the above criteria.

3. If the partner has started the job and it’s been more than 24 hours, but the customer is not aligned for cancelation, we will push the partner for delivery.

Fresh booking- In case of Fresh booking ( installation page) we will not pitch cancellation we will push partner to deliver the job , if partner is not aligned to deliver the job we will create a fresh booking .

Basic Checks:

 Pls ask the customer if the partner has taken any spare parts or money. 

Note: For any booking of fresh booking, re-visits, SME  visit, we will keep the follow up if customer and professional both are agreed on taking service. No case will be closed until job is delivered.