No Show - Pro is unresponsive

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
**Read Chat History First**
Probing/Paraphrasing	Issue is clearly mentioned in chat history
	As we understand, you have raised the complaint regarding a professional not showing up as scheduled. Kindly verify if this is correct
Apology	We apologize for the delayed start of your booking. Please allow us 2-3 minutes to contact the professional.
Agent Action 1	Call Pro(2 attempt to be made to the partner)
Possible Scenario	Professional is unresponsive
Script	We've tried reaching the assigned professional multiple times, but he/she is not responding. Would you prefer to reschedule for the next available slot?
Possible Scenario	Customer Agreed to Reschedule	Reschedule slots not available
Agent Action 2	*Copy paste the available slots* Response 1 - We have rescheduled your request for <Time, Date>. You will also be able to see the details in the UC application as well. Response 2 - Please rest assured, We will assign a new professional on the rescheduled Slot 1 hour prior to the booking and will arrive on time to provide you the service.	Raise it on Slack ro-purchase-escalations and park the case till further update
Closing	Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company!	We regret that we were unable to provide satisfactory resolution. We appreciate your understanding. Please reach out again if you require assistance is future.
NOTE -	We need to follow up on same-day requests, and for future requests, the ticket should be closed.