Reschedule Tags
| Issue | L1 Tag | L2 Tag |
| Whenever you have to reschedule the booking because partner is not assigned | UC at Fault | Unable to arrange pro |
Partner denying to visit (Choose appropriate reason as per issue) |
100% pro at fault |
Pro asked to cancel & correct reason informed - Actual Pro No Show (Refund + Fixed penalty to pro) |
| Pro didn't inform - Actual Pro No Show (Refund + Fixed penalty to pro) | ||
| Pro lied about reason - Actual Pro No Show (Refund + Fixed penalty to pro) | ||
| Pro misbehaving (Refund + Fixed penalty to pro) | ||
| Pro Reschedule due to illness | ||
| Pro Reschedule due to change of plans | ||
| Pro refused to delivery (Distance/Booking value) | ||
| Pro refused to delivery (Behavioral issue) | ||
| Assigned Pro Archived/Not on Platform | ||
| Pro Didn't Come With Required Supplies/Equipment | ||
| Whenever you are rescheduling the installation request because of weather issues | Weather / Unusual case |
Weather / Unusual case (Refund Pro) |
| Whenever you are rescheduling the installation request because of machine is not delivered | Government Restrictions | |
| No need to use this | Influencer Booking | |
| Cx wants to reschedule <> Cx issue | Customer reason |
Customer can't take service; plan changed |
| Cx didn't like the pro | Customer didn't like pro | |
| Customer not responding to calls | Customer No Show |