SOP: Water Leakage
| Customer Problem Statement | Water Leakage |
Probing |
Understand the source of Leakage from RO : 1. If Water is leaking from tap 2. If Water is leaking from body |
| Mention the same on notes / comments. | |
| Apology to Customer | |
| Inform Cx to close the water supply from Kitchen tap and unplug the power cord to avoid any damage in the machine | |
Resolution |
Arrange the revisit, inform the Cx about timing and status and close the ticket |
| Tagging | |
| Reason of Complaint (Main Tag) | Machine issue |
| Reason of Complaint (Sub - Tag) | Water Leakage |
Resolution offered |
Same Pro Revisit |
| SME Revisit | |
| New Pro Revisit | |
| Comments | RCA of the resolution |