| Issue -> |
Cx raise that delivery guy is asking to pay the amount |
Cx raise that professional is asking to pay |
Resolution |
Check the payment logs:- |
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| If its paid then inform Cx that no need to pay and raise to business POC. |
Inform pro not to collect any charges |
| If it is not paid then, Inform cx that he needs to pay the amount to delivery guy only |
Raise to Team Lead, if partner is creating any nuisance |
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| Tagging |
| Reason of Complaint (Main Tag) |
Payment/invoices issue |
| Reason of Complaint (Sub - Tag) |
Double Payment |
| Resolution offered |
Information shared |
| Comments |
Short RCA |