| Issue -> | Cx raise that delivery guy is asking to pay the amount | Cx raise that professional is asking to pay |
Resolution | Check the payment logs:- |
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| If its paid then inform Cx that no need to pay and raise to business POC. | Inform pro not to collect any charges |
| If it is not paid then, Inform cx that he needs to pay the amount to delivery guy only | Raise to Team Lead, if partner is creating any nuisance |
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| Tagging |
| Reason of Complaint (Main Tag) | Payment/invoices issue |
| Reason of Complaint (Sub - Tag) | Double Payment |
| Resolution offered | Information shared |
| Comments | Short RCA |