Purifier delivery related Issues

Customer Problem Statement	Customer wants to know the status of delivery
Action	Ask Cx to wait for 15-30 mins (Considering you might need to connect with Logistics POCs as well) Check the booking date (when installation is supposed to happen)
Note	Note 1: Installation cannot happen if product is not delivered one day before Installation. Note 2: As per the status, if RO purifier does not get delivered before 4 hrs of installation time then reschedule the installation.
Platform	UC			Ecommerce
	SLA Not Breached	SLA Breached	Tracking ID not available
Action	Check the tracking id on blue dart and inform cx about the date and time of delivery and installation. Ticket will be closed	Raise it on slack channel - ro-purchase-escalation and tag Ankit Pathak. Ticket will be parked for 24hrs	"If there's no tracking ID Raise it on slack channel - ro-purchase-escalation and tag Ankit Pathak. Ticket will be parked for 24hrs	Please ask cx to check with respective customer care team for any delivery