SOP: LED / UV Light Issues
| Customer Problem Statements | LED / UV Light not working | |
Probing |
Understand the exact issue if : 1. Indicator LED is not working 2. UV is not working |
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| Mention the same on notes / comments. | ||
| Apology to Customer | ||
| Reasons (If Cx has asked) | Inform Cx it generally happens when there is no power supply in the RO or there can be loose connection. | |
| Resolution | Arrange the revisit and close the case. | |
| Tagging | ||
| Key | Resolving Tags | |
| Reason of Complaint (Main Tag) | Machine issues | |
| Reason of Complaint (Sub - Tag) | LED/UV and other electronics | |
Resolution offered |
Same Pro Revisit | |
| SME Revisit | ||
| New Pro Revisit | ||
| Comments | Mention exact issue of Water quality | |