Servicing Required by Customer

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Customer Problem Statement	Servicing Required
Action	Check the Installation date and confirm if user is in warranty: - RO purchased before 5th Aug'22: 1 year warranty - RO purchases after 5th Aug'22: 2 year warranty
Probing	If out of warranty	If customer under warranty
Resolution	Inform the customer that he is out of warranty and can book service from UC application. If needed, guide on the steps to book a service.	Ask customers, if they are facing any issues with the purifier or requiring regular servicing. Canned "May I kindly inquire if you have experienced any issues with the purifier?" If customer mentions issue, then note down, else if they say that they just need regular servicing then note that down acccordingly
	Close the ticket	Cx facing some issues	Customer requires a servicing
		Book a revisit and follow revisit SOP
		Close the ticket after confirming customer resolution
Tagging
Reason of Complaint (Main Tag)	Servicing required	Issues with the product	Servicing required
Reason of Complaint (Sub - Tag)	Periodic Servicing required by Cx	Water Leakage Issue related to Water quality LED / UV Light Issues RO not switching ON Water is not coming from the RO Noise Issues Less Water Supply / High wastage Machine is Switching On and Off continuously	Periodic Servicing required by Cx
Resolution offered	Information shared	Same Pro Revisit	Same Pro Revisit
		SME Revisit	SME Revisit
		New Pro Revisit	New Pro Revisit
Comments	Mention exact issue	Mention exact issue	Mention exact issue