| Tag Name |
Tag Value |
| Reason of Complaint |
Machine issues, Partner led, Delivery Issues, Payment/Invoice issues, CX led, Other Issues, Critical Escalation |
| Machine issues |
Water Leakage, Taste / Water Quality, Touch not working, Tap issue, LED / UV and other electronics, Noise Issue, No power in machine, High wastage, Damaged machine delivered, IOT issues |
| Partner led |
No response, No show, No show(address Issue), Damage done by partner, behaviour issue, Left job incomplete |
| Delivery Issues |
Product not delivered(SLA not breached), Product not delivered(SLA breached), Wrong product delivered, Delivery partner behaviour |
| Payment/Invoice Issues |
Product invoice required, EMI Issue, Additional charges, Double payment, Membership/Gift card, Refund status, UC Credits, Payment failed, Offers/Discount/Cashback |
| CX led |
Reschedule request, Cancel request, Address change request, Fitment issue, Pressure issue, other category ticket, Machine damage after installation, CX want to claim return/replacement(no issues), Cx created ticket by mistake, warranty/payment TnCs |
| Critical Escalation |
Sexual harrasment, Murder, Severely Injured, Death, Theft |
| Resolution Offered |
Revisit provided, Machine returned, Machine replaced, Information shared, Feedback taken, OOW, CNR, Duplicate, Invoice shared, Refund given |
| Blocker |
Revisit - followup required, Slot availability, Return pick up, Replacement delivery, spare delivery pending, Refund pending, CNR, Installation delay, customer delay, pending on trainer, pending on tech, Delivery delay, Duplicate |
| issue tag |
No response,No show,Issues with professional,Change address/phone number,Add/remove service,Reschedule booking,Cancel booking,Poor service,Money debited payment failed,Issue with payment mode,Unfair cancellation/reschedule fee,Did not receive refund,Incorrect refund,Charged extra,Discount not received,Amount pending,Booking confirmation requested,Invoice requested,Disintermediation flagged,Others |