No Response - Within 1 hour or after BT

Scenario	No Response - Customer reached out to us within 1 hour of booking time or after booking time Where Pro is not yet assigned
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
**Read Chat History First**
Probing/Paraphrasing	Issue is clearly mentioned in chat history	Issue is not clear from chat history
	As I can understand, you have raised the complaint for professional not being assigned. Please confirm the same.	I request you to please elaborate the concern so that I can help you quickly.
Apology	We deeply apologize for the inconvenience you've experienced.
Agent Action	Check available slots and offer reschedule as per the availability .
Scenario	Customer Agreed to Reschedule
Response 1	We can reschedule this booking to the next available slot as shown below. Please Confirm your preference
Agent Action	Copy paste the available slots***	In case of Slots not available
Response 2	We have rescheduled your request for <Time, Date>. You will also be able to see the details in the UC application as well.	Raise it on Slack ro-purchase-escalations and park the case till further update
Response 3	Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company!