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  3. No Response - 2-3 hrs before BT

No Response - 2-3 hrs before BT

ScenarioNo Response(Customer reached out to us 2-3 hours before the booking time)
OpeningWelcome to Urban Company! I'm [Associate Name] How may I assist you today?
****Please Read Chat History First****
Probing/Paraphrasing
Issue is clearly mentioned in chat historyIssue is not clear from chat history
As we understand, you have raised the complaint for professional not being assigned. Please confirm the same.Please elaborate the concern so that I can help you quickly.
Response 1We understand your concern about professional assignment. Rest assured, skilled professional will be assigned one hour before scheduled time.
Response After Customer's AcknowledgementHope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company!