Payment failure

Scenario	Payment Failure
Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Responses (Level 1)	We apologize for the inconvenience. Let me check the payment status for you, it'll take 2-3 mins.
Agent Action 1	Check the Payment dashboard
Calling Required	CX/PX - No
Sub scenario	Payment Failure Payment Captured at UC	Payment Failure Payment not captured at UC	TAT over but amount not refunded	Refund initiated within TAT but customer says refund not received
Canned Responses Level 2	Your booking was unsuccessful due to a server issue. We've initiated a refund, and it should be credited within 5-7 bank working days as per RBI norms. Expect the refund by [Date].	" The transaction failed, and if there was a deduction, it should be credited within 5-7 bank working days as per RBI norms. Expect the refund by [Date] to the bank account linked with your (Paytm, Google Pay, UPI). Meanwhile, please place a new booking using the ""Pay After Service"" option."	The refund amount was processed on [Date]. Use RRN number ___ to check status with your bank. It might be stuck at the gateway due to a technical issue. Validate with your bank as the 5-7 working days period is over.	The refund was processed on [Date]. Use RRN number ___ to check the refund status with your bank. Validate with your bank if not received yet.
Closing	Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company!	Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company!	Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company!	Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company!