Customer led Return /Replacement
| Issue | Customer Wants to Return / Replace Machine - No Issue |
| Probing | Understand from Customer : 1. Ask the specific reason why Customer wants to return / replace the machine 2. Try to retain the customer and explain benefits and features and inform as there is no issue in the machine we cannot refund / replace the machine |
Resolution |
Update status and close the ticket |
| Tagging | |
| Reason of Complaint (Main Tag) | Cx led |
| Reason of Complaint (Sub - Tag) | Cx want to claim return / replacement (No Issue) |
Resolution offered |
Information Shared |
| Comments | Mention issue / Resolution |