No show - Pro is late

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
**Read Chat History First**
Probing/Paraphrasing	Issue is clearly mentioned in chat history	Issue is not clear from chat history
	As we understand, you have raised the complaint regarding a professional not showing up as scheduled.Kindly verify if this is correct	We request you to please elaborate the concern so that I can help you quickly.
Apology	We apologize for the delayed start of your booking. Please allow us 2-3 minutes to contact the professional.
Agent Action 1	Call Pro (Only 1 attempt to be made to the partner)
Possible Scenario	If Professional Responsive and informs that he is Late and will deliver the service		Professional Responsive and informs that he cannot deliver the Service
Script			We connected with the assigned professional and he/she is unable to serve due to XXX Reason. We apologies for the delay. We can reschedule this booking to the next available slot.

Possible Scenario	Customer Agrees to wait	Customer disagrees to wait and wants to Reschedule	Customer Agreed to Reschedule	Reschedule slots not available
Agent Action 2	*Partner will come at a later time same day * As confirmed with our professional, they will be arriving at your location at <time>. Rest assured, our professional will be there to provide the service. We will be following up with the professional till the time he/she reaches your location.	*Copy paste the available slots* Response 1 - We have rescheduled your request for <Time, Date>. You will also be able to see the details in the UC application as well. Response 2 - Please rest assured, We will assign a new professional on the rescheduled Slot 1 hour prior to the booking and will arrive on time to provide you the service.	*Copy paste the available slots* Response 1 - We have rescheduled your request for <Time, Date>. You will also be able to see the details in the UC application as well. Response 2 - Please rest assured, We will assign a new professional on the rescheduled Slot 1 hour prior to the booking and will arrive on time to provide you the service.	Raise it on Slack ro-purchase-escalations and park the case till further update
Closing	Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company!	Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company!	Hope we assisted you well today. For further support, please feel free to reach out. Thank you for choosing Urban Company!	We regret that we were unable to provide satisfactory resolution. We appreciate your understanding. Please reach out again if you require assistance is future.
NOTE -	We need to follow up on same-day requests, and for future requests, the ticket should be closed.