| Issue |
Pricing drop/ difference across platforms platforms
|
| Probing |
Understand from Customer :
1. Ask the specific reason why Customer has raised the query
2. Inform customer the pricing is dynamic and keeps changing as per the discounts and offers. |
Resolution |
Try to convince customer, If Cx not aligned discuss with Towheed and provide a resolution accordingly |
|
| Tagging |
| Reason of Complaint (Main Tag) |
Payment / invoice issue |
| Reason of Complaint (Sub - Tag) |
offer / discount / cashback |
Resolution offered |
Information Shared |
|
|
| Comments |
Mention issue / Resolution |