Pricing drop/ difference across platforms platforms
| Issue | Pricing drop/ difference across platforms platforms |
| Probing | Understand from Customer : 1. Ask the specific reason why Customer has raised the query 2. Inform customer the pricing is dynamic and keeps changing as per the discounts and offers. |
Resolution | Try to convince customer, If Cx not aligned discuss with Towheed and provide a resolution accordingly |
| Tagging | |
| Reason of Complaint (Main Tag) | Payment / invoice issue |
| Reason of Complaint (Sub - Tag) | offer / discount / cashback |
Resolution offered | Information Shared |
| Comments | Mention issue / Resolution |