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  3. Fitment issue

Fitment issue

OpeningWelcome to Urban Company! I'm [Associate Name] How may I assist you today?
Customer Problem StatementCX raised Fitment issue
ActionCustomer Requests Return Due to Fitment Issue Reported by Partner: 

First, check if the order is from UC (Unified Commerce) or an E-commerce platform.
If ordered through UC App -  Agent will trigger return through product page. Click on return /replacement tab and proceed.

- Prepaid Payment - Refund will be automatically initiated after machine is picked up.
- COD Payment - Customer has to share their bank account details and then manual refund will be initiated.

For E-commerce Orders:

If ordered through 3rd Party - We will ask customer to share email id and we will share the email id with Towheed so that he can share the Job sheet with customer and we will ask customer to directly reach out to the respective seller. Ticket will be parked till customer get the Job sheet.