SOP: Servicing required

Customer Problem Statement	Servicing Required
Action	Check the Installation date
	Installation was done less than 180 days ago		Installation was done more than 180 days ago
Probing	Inform Cx that our machines don't need servicing within 1 year but if you are facing any issues you can let us know.
	Cx facing some issues	Cx require general servicing	Cx facing some issues	Cx require general servicing but aligned with above statement	Cx require general servicing and not aligned with above statement
Resolution	Follow the SOP of that issue and resolve it.	Softly deny and inform he don't require servicing as of now.	Follow the SOP of that issue and resolve it.	Close the ticket	If both conditions met then, Arrange the revisit, Fill the Revisit form Revisit Audit form \| Revisit Audit response sheet inform the Cx about timing and status and Park the case (setup reminder before 2 hrs of job)
	After issue resolution, close the ticket	Close the ticket	After issue resolution, close the ticket		Align Px for revisit before 2 hrs of booking
					Resolve the case when issue is fixed
					Initiate pro payment after closing the ticket (as per Revisit Audit response sheet) [Inform the Pro about Payment]