SOP: Less Water Supply / High wastage
| Customer Problem Statement | Less Water Supply / High wastage | |
Probing |
Inform Cx that it generally doesn't happen with our RO but if he/she feels there is some issue like that, ask them to diagnose it for once by doing the following steps : 1. Empty the RO tank 2. Note the time till RO tank gets completely |
|
| Less than 1 hour | More than 1 hour | |
Resolution |
RO is working properly fine and no visit is required. | There can be come blockage in filters (Generally where installation date is more than 180 days) |
| Close the ticket | Arrange a revisit and close the ticket | |
| Tagging | ||
| Reason of Complaint (Main Tag) | Machine issue | |
| Reason of Complaint (Sub - Tag) | High Wastage | |
Resolution offered |
Same Pro Revisit | If revisit of same pro is arranged |
| SME Revisit | If SME revisit is arranged | |
| New Pro Revisit | If new booking of Ro-Repair is arranged (Exception Case) | |
| Information Shared | If Revisit is not arranged | |
| Comments | Mention issue / resolution | |