SOP: Water is not coming from the RO
| Customer Problem Statement | Water is not coming from the RO |
| Probing | Understand from Customer : 1. If overhead tank is empty or not 2. If tap water valve (Diverter Valve) is open or not |
| Reasons (If Cx has asked) | Inform Cx it generally happens when there is no tap water supply / input water supply |
Resolution | 1. If Overhead is empty then ask Cx to fill it first. 2. If Tap water valve is not opened, ask Cx to open and then check the same. |
| If both conditions met then, Arrange the revisit, inform the Cx about timing and status and close the ticket | |
| Tagging | |
| Reason of Complaint (Main Tag) | Machine Issues |
| Reason of Complaint (Sub - Tag) | led / uv and other electronics |
Resolution offered | Same Pro Revisit |
| SME Revisit | |
| New Pro Revisit | |
| Comments | Mention issue / resolution |